Privacy Policy

Our Commitment to Your Privacy

Sandhurst Roofing Pty Ltd ("Sandhurst Roofing", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

What Information We Collect

We collect personal information that you provide to us directly when you:

Submit our contact form to request a quote or enquire about our services
Call us on 0448 812 800
Email us at info@sandhurstroofing.com.au

The information we typically collect includes:

Your name
Your email address
Your phone number
The address of the property requiring roofing work (when relevant)
Details of the roofing service you require

We do not collect sensitive information unless it is required for the work (e.g., property access details).

How We Use Your Information

We use the personal information you provide to:

Respond to your enquiry and provide quotes
Schedule, perform, and follow up on roofing work
Send invoices and receipts
Communicate with you about your job
Comply with our legal obligations

We do not sell, rent, or trade your personal information to third parties.

Who We Share Your Information With

We may share your information with:

Suppliers and subcontractors involved in completing your roofing work (e.g., COLORBOND material suppliers)
Insurance providers where relevant to a claim
Government bodies where required by law (e.g., council permits)

How We Store and Protect Your Information

Your information is stored securely on systems used to run our business, including email (Microsoft 365) and form submission tools. We take reasonable steps to protect your information from misuse, loss, unauthorised access, and disclosure.

Cookies and Website Analytics

Our website uses cookies and similar tracking technologies, including:

Google Analytics / Google Ads to understand how visitors use our site and to measure advertising effectiveness
Vercel hosting analytics for performance monitoring

You can disable cookies in your browser settings, though some site features may not work as intended.

Accessing and Correcting Your Information

You have the right to request access to the personal information we hold about you, and to ask us to correct any information that is inaccurate. To make a request, contact us using the details below.

Complaints

If you believe we have breached our privacy obligations, please contact us using the details below. We will respond within a reasonable timeframe. If you are not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Phone: 0448 812 800
Email: info@sandhurstroofing.com.au

Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available at this page. This policy was last updated on the date this page was published.